Customer support
Get the right issue to the right place.
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What do you need help with?
Existing client support
Include your studio name, service or written scope, the relevant page or workflow, what happened and the outcome you need.
Open the support formBilling or cancellation
Include the studio name, billing email, offer name, invoice or receipt reference if available, and the transaction or renewal you are asking about.
Ask about billingWebsite or technical issue
Send the page URL, device and browser, the steps that caused the issue, what you expected to happen and a screenshot where useful.
Report a technical issuePrivacy or data request
Use the secure contact form for access, correction, deletion, restriction, objection, portability or consent questions where those rights apply.
Read the Privacy NoticeCurrent service terms
Support rules for active INKSIGHTS offers.
72-Hour Studio Visibility Fix
£249 one-off
- Payment is due before work begins.
- The three-working-day delivery period begins only after payment, complete intake, required access and a named approver are in place.
- Delays in access, information or approvals can pause delivery or change the delivery date.
Tattoo Studio Visibility Watch
£99/month
- Billed monthly in advance until cancelled.
- Cancellation must be completed before the next renewal to avoid the next charge.
- Service continues until the end of the paid billing period.
Founding Studio Pilot
£1,500 installation + £750/month for a minimum three-month management term
The standard minimum package totals £3,750. The signed service order governs the client-specific scope, access requirements, delivery, early termination and any remaining commitment.
View the pilotRevenue Audit & Booking / Retention work
These are scoped services rather than fixed public checkouts. The agreed written quote or scope controls the price, payment schedule, dependencies and delivery conditions for that engagement.
See current solutionsCancellations and refunds
What the current policy says.
If INKSIGHTS cannot accept or commence a fixed-scope engagement, payment should be returned. Once client-specific work has begun, any refund is limited to undelivered work unless the written scope states otherwise or a legal right applies.
Monthly subscriptions do not promise a partial-period refund except where a legal right applies or INKSIGHTS agrees otherwise in writing. Minimum-term implementation or management packages follow the signed service order for early termination, completed work and any remaining commitment.
Nothing in the service terms limits a right that cannot lawfully be excluded.
Keep sensitive information out of support messages.
Never send your password, a full payment-card number, card security code, private API key, one-time verification code or another person's confidential information. INKSIGHTS can investigate normal billing and technical issues using references, screenshots and account-identifying information without those secrets.
Frequently asked questions
Common support questions.
How do I contact INKSIGHTS support?
Use the secure contact form at getinksights.co.uk/contact. Include your studio name, the service involved and enough detail for INKSIGHTS to identify the issue. Do not send passwords, full card details, private API keys or verification codes.
When does the 72-Hour Studio Visibility Fix delivery period begin?
The three-working-day delivery period begins only after payment, complete intake, required access and a named approver are in place. Missing access, approvals or information can pause or move the delivery window.
How do I cancel Visibility Watch?
Visibility Watch is £99 per month billed monthly in advance until cancelled. Cancellation must be completed before the next renewal to avoid the next charge. Service continues until the end of the paid billing period.
Can I request a refund?
If INKSIGHTS cannot accept or commence a fixed-scope engagement, payment should be returned. Once client-specific work has begun, any refund is limited to undelivered work unless the written scope states otherwise or a legal right applies. Monthly subscriptions do not promise a partial-period refund except where a legal right applies or INKSIGHTS agrees otherwise in writing.
Where do I send a privacy or data-rights request?
Use the secure contact form and select the privacy or data-request topic. The Privacy Notice explains how INKSIGHTS handles access, correction, deletion, restriction, objection, portability and consent-withdrawal requests where applicable.
Can INKSIGHTS support diagnose a medical or tattoo-healing problem?
No. INKSIGHTS website and aftercare material is educational and does not replace advice from the tattoo artist or an appropriate healthcare professional. Medical warning signs require appropriate healthcare assessment.
Still need help?
Send a clear description of the issue through the secure contact form. If your signed scope contains a specific support or escalation process, use that process first.